Terms & Conditions

Please read the below-mentioned terms and conditions carefully constituting an integral part of the Participant Agreement for the event. All events advertised on our website and in our brochures are operated by Trekkaro Adventures Pvt. Ltd. (trading as Trekkaro), company registered under the Indian Companies Act,2013 (hereinafter called 'the Company', 'we', 'us' or 'our'), and are sold subject to the following conditions:

USE OF CONTENT All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE

(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of trekkaro.com or their breach of the terms .

LIABILITY

User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

1.Insurance

It's a requirement of trekking with Trekkaro that you obtain full travel insurance cover. You're required to have the cover that includes full medical cover, emergency repatriation and emergency evacuation. We also strongly recommend trek cancellation insurance and insuring against any other travel mishaps such as flight cancellations or delays, loss of baggage/luggage and personal effects, theft, or trip interruption at the time of booking. Travel insurance can be obtained through a travel agent or from online brokers. Please contact us for any further information or advice.

2.Free Trekking Gears Policy (FTG)

This is the first time in the World where trekkers can use expensive trekking gears at Free of cost (without any cost/charge) during the treks only. Trekkaro is the first trekking community in the World which introduced such kind of services for trekkers. We are promoting trekking/hiking at our best. Our mission is to create awareness of trekking/hiking among the people of India. Everybody should know about the beautiful trails of India. There are a lot of adventure things to do in India then why go anywhere? So trekkers, now Trekkaro and Maujkaro...

What's new with Free Trekking Gears(FTG)?
We are going super crazy with offers and on top of that, we have made the rules quite simple!

1- Free Trekking Gears (FTG) are provided to all users for free-to-use (without any cost/charge) during the trek only on specific trek dates.

2- If you apply for FTG then you will not be eligible for the Free TrekCash and Pay 7=8 offer.

3- Choose FTG or TrekCash or Pay for 7=8 offer as per your requirement before booking the trek.

4- For use of FTG, you need to pay INR 3,000 as a security deposit at the time of booking of the trek which is refundable.

5- The security deposit will be refunded in your bank account within 7 working days after the trek completed.

6- FTG is a kit which includes Quechua Trekking Shoes (Trek 100), Quechua Warm Jacket (-10 degree Celsius tested), Trekking Pole (Walking Stick), Gaiters and Micro spikes.

7- If any loss/damage of the trekking gears is found after the trek, then the trekker will be charged penalty as per the loss/damage.

8- Trekkaro holds the right to change Free Trekking Gears policy without any prior notice.


3.Trekkaro Promotional Offer Policy (TPO)

1- Trekkaro Promotional Offer (TPO) offer is valid from 01st April 2019 to 31st December 2019 for the bookings of treks held between 15th October 2019 to 31st December 2019.

2- Only 7 trekkers will have to pay trek fee in a group of 8 trekkers only on winter treks which mean 7 = 8.

3- The number 8th trekker will have to pay the forest fees only as per the forest department charges.

4- If a group opted Trekkaro Promotional Offer, then they will not be eligible for any other offer such as TrekCash and Free Trekking Gears(FTG).

5- If a group is more than 8 trekkers, then Trekkaro will reduce the trek fee of one trekker in the total trek fee of the group.

6- Trekkaro holds the right to change Trekkaro Promotional Offer policy without any prior notice.



4.TrekCash Policy

Trekkers! We, at Trekkaro, think that cashbacks have become passe and the time has come to introduce new measures to provide bigger and better benefits to everyone. To that, we introduce TrekCash, the new way to earn, transact & save on Trekkaro


What's new with TrekCash?
We are going super crazy with offers and on top of that, we have made the rules quite simple!

1- TrekCash can be redeemed for any trek booking made on Trekkaro.com via desktop and web only.

2- TrekCash can be earned up to INR 2,500/- by any user while booking a trek.

3- TrekCash will have a valid expiration date.

4- The customer shall receive a TrekCash in the TrekCash Wallet in user account.

5- TrekCash can be redeemed maximum of 500 on new booking and remaining TrekCash Balance would be reflected in user TrekCash Wallet.

6- TrekCash will expire in 6 months and can be used only after 30 days from the date of issue.

7- TrekCash cannot be transferred to anyone.

8- Trekkaro holds the right to cancel all or partial TrekCash granted to the user by Trekkaro at any point in time without any prior notice.

9- In case of any disputes, Trekkaro's decision will be final.

10- Trekkaro holds the right to change TrekCash policy without any prior notice.



5.Cancellation Policy

Cancellation requests are not taken over the phone.
In case you wish to cancel your trek please e-mail us at info@trekkaro.com

1- Cancellations up to 21 days prior to departure date - 70% refund

2- Between 21 days to 14 days prior to departure - 50% refund

3- Between 14 days to 10 days prior to departure- 30% refund

4- Less than 10 days of departure - No refund or you can transfer your trek (same batch date & same trek) to your dear one.


Note:-
a) Change of trek batch date is dependent on the availability of seats in the batch.
b) In case of transferring a trek to your dear one, he/she should satisfy all the mandatory requirements lay down by Trekkaro.
c) Trekkaro holds the right to change/cancel the policies, without prior notice.

Refund Policy
The applicable refund amount will be processed within the 10 working days.

If we have to cancel/suspend your trek before the date of departure or at the last moment due to a natural calamity/unforeseen circumstances (like rains, earthquake, landslides, strike, curfew, etc.), then you will get the TrekCash Voucher of the total fee you have paid to us and you can redeemed it within a year on any trek but where this is of a higher price, you will be expected to pay the difference. The TrekCash voucher will be generated within 3 working days and sent to your email address by us.
Note: In instance of exchanging a TrekCash Voucher to your dear one, he/she ought to fulfill all the obligatory necessities set around Trekkaro.